We're sorry to hear that you would like to cancel your order! Please get in touch as soon as possible by sending an email to help@ellipsisbrands.com or calling us on 01603813026. Please include your full name, order number and the email address used

We&apos;re sorry to hear that you would like to cancel your order! Please get in touch as soon as possible by sending an email to <a href="mailto:help@ellipsisbrands.com" id="isPasted">help@ellipsisbrands.com</a> or calling us on 01603813026. Please include your full name, order number and the email address used to place the order.If your order is yet to be fulfilled by our warehouse, we may be able to cancel your order. Please note, most orders are fulfilled within 24 hours of the order being placed. If your order has already been fulfilled and collected by the courier, we are unable to cancel the order. However, we do offer a free returns service and can offer a full refund on unused products.&#xA0;You can create a free returns label here: <a data-fr-linked="true" href="https://www.royalmail.com/track-my-return/create/2717">https://www.royalmail.com/track-my-return/create/2717</a>Please package your products in the original packaging and send them back to us using the returns label created with the link above. Once safely returned, we&apos;ll process a refund for your order if the items are unused.

Can I cancel my order?

It’s important you allow up to 7 working days for your parcel to arrive. If you think your order might be missing, follow these steps:.

<div data-block="true" data-editor="f8tlv" data-offset-key="1a7s7-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">It&#x2019;s important you allow up to 7 working days for your parcel to arrive. If you think your order might be missing, follow these steps: <ol id="isPasted"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Firstly, check the tracking link sent to you to see if delivery has been attempted by the courier (it could have been left with a neighbour, or in a safe place).</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Check with the other members of your household, or any neighbours, to see if someone else has accepted the item on your behalf, and check any &#x2018;safe places&#x2019; you may have nominated in the past like outbuildings and porches.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&#xA0;If possible, contact your local post office.</li></ol>If you have followed the steps above and still think your parcel is missing, please get in touch with us at&#xA0;<a href="mailto:help@ellipsisbrands.com">help@ellipsisbrands.com</a> </div><div data-block="true" data-editor="f8tlv" data-offset-key="bttv8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

My order is missing, what should I do?

We're sorry to hear that your order has arrived damaged. Please email help@ellipsisbrands.com, including your full name, order number, product(s) batch code and a photo of the damage so that we can resolve the issue as soon as possible.

We&apos;re sorry to hear that your order has arrived damaged. Please email <a href="mailto:help@ellipsisbrands.com">help@ellipsisbrands.com</a>, including your full name, order number, product(s) batch code and a photo of the damage so that we can resolve the issue as soon as possible.

My order has arrived damaged, what should I do?

We're sorry that your order arrived with a missing product. Please email help@ellipsisbrands.com, including your full name, order number, the product(s) missing and a photo of the products received so that we can resolve the issue as soon as possible

We&apos;re sorry that your order arrived with a missing product. Please email <a data-fr-linked="true" href="mailto:help@ellipsisbrands.com" id="isPasted">help@ellipsisbrands.com</a>, including your full name, order number, the product(s) missing and a photo of the products received so that we can resolve the issue as soon as possible.

My order is missing a product, what should I do?

If your order is yet to be fulfilled by our warehouse, we may be able to make changes to your order, such as removing specific products or changing the delivery address. If your order has already been fulfilled and collected by the courier, it is unl

If your order is yet to be fulfilled by our warehouse, we may be able to make changes to your order, such as removing specific products or changing the delivery address. If your order has already been fulfilled and collected by the courier, it is unlikely we will be able to make changes.&#xA0;If you do need to make changes to your order, please get in touch with our customer service team at <a data-fr-linked="true" href="mailto:help@ellipsisbrands.com">help@ellipsisbrands.com</a> as quickly as possible, who will try their best to resolve the issue for you.

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Can I cancel my order?

My order is missing, what should I do?

My order has arrived damaged, what should I do?

My order is missing a product, what should I do?

Can I make changes to my order?