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Returns

I want to return an item, what do I do?

We can only offer returns within 30 days of purchase for unused, non-defective items. Please email us at [email protected] stating the reason for your return and your order number and our Customer Care Team will be able to assist. Once we have

How long will it take for me to get my refund?

A refund will only be processed once the item has been received at our warehouse and inspected by our QC team. It can take up to 3-5 working days to process an UK refund. Please note that the refund will appear in your account under the name of Ellip

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